Business Helpsheets

• Worked without you. Only if your business can work without you, will it have any great capital or sale value.
• Delivered its product or service consistently time and time again to the customer.
• The employees did it the same way every time, the best way.

If we're going to learn from the small businesses that successfully do this, let's take a look at the most successful small business in the world, McDonald’s. Even if you don't like what McDonald's sells, there is no denying it is a hugely successful business.

• You know when you go you're going to get the same consistent burger every time, with the same customer experience every single time, which is why people go there. They give the customer exactly what they are expecting every single time, there is no disappointment and so the customers return. Similarly, if you went to a printer and got a great print job done the first time but the next time there were a few mistakes, you'd be far less inclined to return again. How comes it was perfect one time and not another? That doesn't happen at McDonalds. What's more, they manage to do it at thousands of their restaurants all over the planet.
• The burgers are the best tasting burgers made the same way every single time. They've found their best formula and they use it consistently, only changing it when they find an even better formula. And that is true for every part of the McDonalds experience from the food, to the greeting, to the cleanliness, to the kid’s packs, etc. Everything works and is done the same way until they find a better way to do it.
• The employees did it the same way every time, the best way.

• It strikes the ideal balance of simplicity, strength, and grace.
• Since 2007, it's always been speedy, with a best-in-class uptime of 99.97 percent.
• Collaboration with your team and valued advisors is unrestricted.
• Experienced teams provide free, unlimited email support.
• To manage your business, you'll have access to an ecosystem of over 300 add-on programs.

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